Go Food

User Privacy Policy

Privacy Policy for Customers

This privacy statement applies to the processing of personal data of customers who make use of one of LAC Global’s platforms and products, including order website, app, and services.

Unless otherwise stated, the data controller for processing these personal data is LAC Global (hereinafter referred to as ‘’LAC’’).

LAC is the data controller of your personal data and may, in the course of using the GO Food Platform, hare personal data with Restaurants and Couriers as separate data controllers. Should you have any questions or concerns relating to this privacy policy or your personal data, you can contact us at contact details provided in sections “Questions and updates” below.

At LAC we are committed to building the world’s greatest food community, and that begins with protecting the privacy of everyone in our community. This means that we’ll protect the personal information of all visitors that make use of our Services.

Personal data that we process and why

Whenever you interact with LAC via our Services we collect and process your personal data. LAC may process your personal data for the following purposes:

1. Ordering process

We process the personal data you provide to us when you place your order. This personal data is needed to execute your order, confirm your order, and to assess your order, payment, and a possible refund. The legal basis for this processing of personal data is that it is needed for the performance of a contract as defined in the General Data Protection Regulation (GDPR). We process the following personal data in the ordering process:

Name
Address data
Contact data
Order and transaction data
Payment data

2. Restaurant reviews

After the order process you are asked to provide a review with the relevant restaurant via email or in-App Review Program. The reason, as defined in the GDPR, is your consent unless your consent is not necessary according to the applicable law. LAC processes the personal data you provide when submitting a restaurant review. The legal basis for the processing of personal data when you submit your reviews is the consent provided by you. You can withdraw through:

Contact data
Review

3. Customer Services

When you contact our customer services department, we will use the personal data you provide to answer your question or handle your complaint. The legal basis for this processing of personal data is that it is needed for the performance of a contract and/or to comply with LAC’s legal obligations as defined in the GDPR. We process the following personal data for customer service purposes:

Name
Address data (if applicable)
Contact data
Order and transaction data
Payment data (if applicable)
Comments (if applicable)

4. Customer Accounts

If you interact with our Services, you are given the opportunity to create an account with us. The creation of an account is based on your consent. You can withdraw your consent and/or delete your account by contacting us. The withdrawal or deletion of your account may have negative consequences on your user experience. The following personal data is processed in connection with your account:

Name
Address data
Contact data
User image

5. Loyalty programs

LAC has several loyalty programs to provide you with offers and discounts. When you make use of one of our loyalty programs, we process your personal data to provide you with the discounts or offers as set out in the respective loyalty program. The legal basis for this processing of personal data, as defined in the GDPR, is your consent unless your consent is not necessary according to the applicable law. One of our loyalty programs is the loyalty shop, where you may claim offers from external partners. Some of the loyalty shop partners require your personal data for shipping purposes. The personal data processes for the Loyalty shop and shipping of your order are:

Name
Address data
Contact data

6. Customer research

To make sure that our services are aligned with your preferences and to improve our services and platforms, LAC may approach you to conduct customer research; such as but not limited to, surveys. We only send you

Name
Contact data
Order and transaction data
Research input

7. Marketing

We also process your personal data to be able to send you (personalised) marketing messages and notifications. Such messages include the latest news, discounts, and updates about new restaurants (by email or push notification), regardless of the format we use to share these kinds of messages (including email or push messages). The legal basis for this processing of personal data, as defined in the GDPR, is your consent provided during the ordering process unless your consent is not necessary according to the applicable law. Whenever you want to change your preferences with respect to receiving such messages and notifications, you can unsubscribe using the unsubscribe link in the messages, in your account settings. We process the following personal data for marketing purposes:

Name
Address data
Contact data
Order and transaction data
Review(s) (optional)
Campaign data (optional)
DeviceI
Cookie and Technology data

8. Cookies

LAC uses cookies or similar technologies for functional, analytical, and marketing purposes. Data processed for cookie purposes defer per purpose (functional, analytical or marketing) and depend on the preferences set by you.

9. Fraud prevention

We also process personal data to prevent fraud and other forms of misuse on and via our Services. The legal basis for this processing operation is that it is needed in pursuing a legitimate interest of LAC (fraud prevention) as defined in the GDPR. Personal data processed for fraud prevention purposes are:

Name
Order and transaction data
Payment data

10. Analysis

LAC uses your personal data to be able to meet our reporting obligations towards advertisers and to be able to improve our website and our range of products and services. The legal basis for this processing operation is to pursue a legitimate interest of LAC (analysis & reporting) as defined in the GDPR. We will always ensure the reports do not contain any personal data to avoid backward traceability.

11. Campaigns

LAC may launch specific campaigns or contents in connection to its Services. If you wish to enter a LAC campaign, LAC will always ask you for your permission to process your personal data. The legal basis for this processing activity is your consent. You can always withdraw your consent by contacting us via the contact data provided to you within the campaign or by using our privacy form. LAC processes the following personal data for campaigning purposes:

Name
Contact data
Order and transaction data (optional)
Campaign data (optional)

12. Usage of Users’ Image Collection

We may collect user’s image by requesting your device’s photo roll or camera in order to for us to upload your media to the App. Any media uploaded in our App, will be collected and stored on our servers. If you wish to change our access or permissions, you may do so in your device’s settings. The user may voluntarily choose to upload their profile pictures in the App because this is not obligatory. The image collection from the user might be shared with our third party with whom we share app user data with equal protection of user data as stated in the app’s privacy policy and by law.

Additional purposes

We will only use your personal data for the purposes described above. If we want to use the data for a different purpose, we will take appropriate measures to inform you, consistent with the significance of the changes we make. Where required by applicable data protection law, we will obtain your consent.

Age

Our App and website is neither intended for persons aged under 16, and nor do we intend to collect personal data of website visitors who are aged under 16. However, we are unable to verify visitors’ age. We therefore advise parents to monitor their children's online activities, to prevent their personal data being collected without parental consent. If you feel that we have collected personal data of a minor without consent, please contact us via email (support@lacgloballimited.com). We will then proceed to erase this data.

Automated decision-making and profiling

In the performance of the contract with you and to improve our platform, LAC uses automated decision-making and profiling. For example, LAC uses your address data and/or location data to select available restaurants in your local area. We also use automated decision-making in complying with our legal obligations to prevent money laundering, terrorism financing, and other criminal offences. When such automated decision-making and/or profiling leads to a negative decision about you, and you do not agree with it, you can contact us via our email. We will then proceed to reassess the situation.

We may undertake automatic analysis of your personal data to make certain decisions on an automated basis without human intervention. This may include decisions around:

Allowing you to use, or to continue to use our app and services - we may use information relating to the outcome of background checks, verification processes and behavioral analysis (such as where your behavior appears to be consistent with money laundering or known fraudulent conduct, or is inconsistent with your previous submissions, or you appear to have deliberately hidden your true identity) to automatically decide whether we will allow you to use our apps and services, or to automatically stop you from using our apps and services. We do this on the basis that it is necessary to enter into a contract with you, or that it is within the substantial public interest (processing to prevent or detect a crime).
Pricing – we may use information relating to your location and timestamps, the estimated duration and distance of journey related to deliveries of the Meal Orders, the number of concurrent Clients and Couriers using the app and our services within the vicinity, estimated traffic and other related information to determine the estimated duration of journeys related to deliveries.

In relation to each of the instances of automated decision-making referred to above, you may have the right to require us to review the decision; to express your point of view; and to contest the outcome of the decision. We may reject the request, as permitted by applicable law, including when providing the information would result in a disclosure of a trade secret or would interfere with the prevention or detection of fraud or other crime. However, generally in these circumstances, our response will be limited to verifying (or requesting an applicable third party to verify) that the algorithm and source data are functioning as anticipated without error or bias.

For more information about the rights you may have under applicable data protection law (and how to exercise these), please see the section below titled “Your rights in relation to your personal data”.

Direct marketing to users

We, also by means of our LAC Partners, may contact you with promotional messages regarding the GO Food app and our selected business partners’ products and services by email, SMS, phone, social media and where required by law, we will ask for your consent at the time we collect your data to conduct any of these types of marketing on our website or in the GO Food app. If you no longer wish to receive direct marketing messages, please unsubscribe from direct marketing messages in the App. You can also opt-out through the Profile section of GO Food App, or by contacting us at the contact details specified below in the section “Questions and Updates”.

Duration of Personal Data Storage

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, tax, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. In some circumstances we may anonymise your personal data so that it can no longer be associated with you, in which case we may use such information without further notice to you. If you have any questions on the way we retain your personal data you can contact us via email.

Sharing with restaurants

If you order via our Services, LAC will share your personal data (order, name, address data and telephone number) with the restaurant you selected, so that the restaurant can deliver your order. As you are a direct customer of the restaurant, the restaurant will have its own responsibility and obligations with respect to the processing of your personal data. If you have questions about how the restaurant handles your personal data, you should contact the restaurant directly.

Sharing with others (not being restaurants)

LAC may work with other companies within the business and other third parties in order to carry out the processing described above and/or to comply with legal obligations.

These group companies and third parties will process your personal data on behalf of us (as data processors) or as autonomous data controllers, and have access to your personal data for the purposes described in this privacy notice. We require group companies and third parties to protect your personal data in accordance with the standards set out in this privacy notice and we take appropriate measures pursuant to the applicable data protection law to guarantee the same level of protection and confidentiality. We will also share your data with other third-party data controllers where appropriate or required by applicable law or regulation (including a court order) or where we believe disclosure is necessary to comply with legal obligations, to exercise, establish or defend legal rights or to protect the vital interests of any person. Such third-party controllers may include law enforcement agencies. We may also disclose your data to any company or prospective buyer of all or substantially all of our assets in connection with any sale or transfer of those assets. Your personal data may be shared with the following parties:

LAC’s affiliates, subsidiaries and/or group companies of LAC
Software providers
Implementation partners
Payment and card service providers
Customer satisfaction survey firms
Loyalty shop partners (see section 5)
Professional advisors
Law enforcement, regulatory bodies and/or government agencies
Prospective buyers
Any other third party provided that you have given your consent to the disclosure

International transfers of personal data

LAC may disclose personal data to our third party service providers, who may be located in countries outside of the UK or European Economic Area (EEA), subject to contracts with those third parties.

These may include:

our group companies;
IT or payment services providers or driver verification checks providers.
data centers provided by Amazon Web Services Inc.

Where we transfer personal data from inside the UK or EEA to outside the UK or EEA, we will transfer your personal data subject to approved safeguards unless we are permitted under UK/EEA data protection law to make such transfers without such formalities. For further information about the safeguards employed, please contact us at contact details specified below in section “Questions and updates”. Only authorized employees of LAC and LAC Partners have access to the personal data and they may access the data only for the purpose of resolving issues associated with the use of the services (including disputes regarding distribution services).

Third-party websites

Our website may include links to third-party websites. When accessing such third-party websites, bear in mind that each of these websites has its own privacy statement. Although LAC takes great care in selecting websites to link to, we cannot take responsibility for the way in which they handle your personal data. transferring it to or accessing it from other jurisdictions, including jurisdictions that may not provide a level of protection equivalent to the EU data protection laws. Where we transfer personal data outside the EEA we will take into account any applicable statutory obligations relevant to personal data transfers and, where there is no European Commission (EC) adequacy decision in place, we will rely on appropriate safeguards, including EC approved standard contractual clauses. We have implemented similar appropriate safeguards with our third-party service providers and further data can be provided upon request.

Personal data rights, questions or complaints

We inform you that, with regard to the personal data, you can exercise the rights provided for by applicable data protection laws, which include: the right to request access to, rectification of, or erasure of personal data or restriction of processing, and to object to processing, the right to data portability, to withdraw your consent at any time (without prejudice to the lawfulness of the processing based on the consent given prior to the withdrawal) as well as to lodge a complaint with a supervisory authority. To exercise your rights please contact us via email (support@lacgloballimited.com).

Security

LAC takes personal data protection very seriously and we therefore take appropriate measures to protect your personal data against misuse, loss, unauthorised access, unwanted disclosure, and unauthorised alteration. If you feel that your personal data are not adequately protected or there are indications of misuse, please contact us via our email (support@lacgloballimited.com).

Data Protection Authority

Besides the option of lodging a complaint with us, you have the right to lodge a complaint with the relevant supervisory authority for the protection of personal data. To do so, contact the supervisory authority directly.

How to contact us

LAC Global Data Protection Officer/ Privacy Correspondant -

LAC Global UG,

Marktstr. 41

42369 Wuppertal

Germany

LAC Global Limited

45 Kipling Avenue

RM18 8HF

Tilbury

United Kingdom

LAC Global Limited

134 Westland BLVD

Westlegon - Accra

Ghana

Updates to this privacy Statement

We may update this privacy Statement from time to time in response to changing legal, technical or business developments. When we update our privacy Statement, we will take appropriate measures to inform you, consistent with the significance of the changes we make. Where required by applicable data protection law, we will obtain your consent to any material changes to this privacy Statement. We encourage you to periodically review this Statement for the latest information on our privacy practices.

Questions and Updates

Certain personal data can be viewed and corrected in the GO Food App. If you have any disputes, questions or concerns about this privacy policy or your personal data, we encourage you to first contact us via E-Mail (support@lacgloballimited.com).

You have the right to make a complaint at any time to the supervisory of your jurisdiction. If you are a resident of EU, you can find the details of respective data protection authority from here https://edpb.europa.eu/about-edpb/board/members_en

The whole text of the present GO Food Service Privacy Policy has been written in English and German, both versions being deemed authentic, but for legal and interpretative purposes the text in English shall prevail.

This privacy policy was last updated on 08.02.2024. Any changes we may make to this privacy policy in the future will be posted on this page and, where appropriate, notified by email. Please check back regularly to keep informed of updates or changes to this privacy policy.

Restaurant Privacy Policy

Privacy Policy for Customers

This privacy statement applies to the processing of personal data of customers who make use of one of LAC Global’s platforms and products, including order website, app, and services.

Unless otherwise stated, the data controller for processing these personal data is LAC Global (hereinafter referred to as ‘’LAC’’).

Personal data that we process and why

Whenever you interact with LAC via our Services we collect and process your personal data. LAC may process your personal data for the following purposes:

1. Ordering process

Name
Address data
Contact data
Order and transaction data
Payment data

2. Restaurant reviews

Contact data
Review

3. Customer Services

Name
Address data (if applicable)
Contact data
Order and transaction data
Payment data (if applicable)
Comments (if applicable)

4. Customer Accounts

Name
Address data
Contact data
User image

5. Loyalty programs

Name
Address data
Contact data

6. Customer research

Name
Contact data
Order and transaction data
Research input

7. Marketing

Name
Address data
Contact data
Order and transaction data
Review(s) (optional)
Campaign data (optional)
DeviceI
Cookie and Technology data

8. Cookies

9. Fraud prevention

Name
Order and transaction data
Payment data

10. Analysis

11. Campaigns

Name
Contact data
Order and transaction data (optional)
Campaign data (optional)

12. Usage of Users’ Image Collection

Additional purposes

Age

Automated decision-making and profiling

We may undertake automatic analysis of your personal data to make certain decisions on an automated basis without human intervention. This may include decisions around:

Allowing you to use, or to continue to use our app and services - we may use information relating to the outcome of background checks, verification processes and behavioral analysis (such as where your behavior appears to be consistent with money laundering or known fraudulent conduct, or is inconsistent with your previous submissions, or you appear to have deliberately hidden your true identity) to automatically decide whether we will allow you to use our apps and services, or to automatically stop you from using our apps and services. We do this on the basis that it is necessary to enter into a contract with you, or that it is within the substantial public interest (processing to prevent or detect a crime).
Pricing – we may use information relating to your location and timestamps, the estimated duration and distance of journey related to deliveries of the Meal Orders, the number of concurrent Clients and Couriers using the app and our services within the vicinity, estimated traffic and other related information to determine the estimated duration of journeys related to deliveries.

Direct marketing to users

Duration of Personal Data Storage

Sharing with restaurants

Sharing with others (not being restaurants)

LAC may work with other companies within the business and other third parties in order to carry out the processing described above and/or to comply with legal obligations.

LAC’s affiliates, subsidiaries and/or group companies of LAC
Software providers
Implementation partners
Payment and card service providers
Customer satisfaction survey firms
Loyalty shop partners (see section 5)
Professional advisors
Law enforcement, regulatory bodies and/or government agencies
Prospective buyers
Any other third party provided that you have given your consent to the disclosure

International transfers of personal data

LAC may disclose personal data to our third party service providers, who may be located in countries outside of the UK or European Economic Area (EEA), subject to contracts with those third parties.

These may include:

our group companies;
IT or payment services providers or driver verification checks providers.
data centers provided by Amazon Web Services Inc.

Third-party websites

Personal data rights, questions or complaints

Security

Data Protection Authority

How to contact us

LAC Global Data Protection Officer/ Privacy Correspondant -

LAC Global UG,

Marktstr. 41

42369 Wuppertal

Germany

LAC Global Limited

45 Kipling Avenue

RM18 8HF

Tilbury

United Kingdom

LAC Global Limited

134 Westland BLVD

Westlegon - Accra

Ghana

Updates to this privacy Statement

Questions and Updates

Courier Privacy Policy

Privacy Policy for Couriers

This privacy statement (“Statement”) applies to the processing of personal data of “Couriers” employed by the LAC Global (“LAC”) or Couriers engaged through a third party. In order to have our Go Food delivery service function properly, we collect and use certain of your personal data. LAC takes your privacy seriously and we want to inform you about the data we collect from you, the manner in which we use your data, and for which purpose we use it within the Go Food App. The terms “we”, “us” or “our” refer to LAC Global, which is the data controller.

Where you are an employee of LAC, LAC may collect and process additional information about you in the management of the employment relationship. If you are engaged through a third party, LAC will process some additional information on the basis of our legitimate interests to manage our relationship with you. It is important that you read this Statement, together with any other privacy statement we may provide on specific occasions when we are collecting or processing personal data about you, so that you are aware of how, why we are using such data, your rights regarding your personal data and how to exercise them.

What data is processed in the Go Food App

Personal data, or personal information, means any information about you from which you can be identified. It does not include data where the identity has been removed (anonymous data). The moment you start your shift with us, you are required to activate the Go Food App (hereinafter: “App”). This following data is collected through the Go Food app and stored by us:

First and last name
E-Mail address and Password
Timestamps relating to:
Your accepted shifts;
Your start and end times; and
Your job interactions, including geo-fenced timestamps for food collection and delivery
Your live GPS location
Your availability and planned absence
Phone number
Device data collected for analytics purposes, including your model, manufacturer, MAC Address and software version.

Why we process personal data

Whiles using the App, LAC may process your personal data for the following purposes:

1. Shift planning and Human resources

To enable you to work as a Courier, the Go Food app provides you with the option to give up your availability and plan your working shifts. The Go Food app also enables you to contact the LAC Human Resources department for any comments or questions (e.g. to inform us about sickness). The legal ground for this purpose is the performance of our contract with you.

2. Order delivery planning and optimisation

Your live GPS location is used for order delivery and optimisation. This enables us to run our delivery service as effectively as possible and subsequently ensure that orders are allocated to you and you only. Also to ensure that the couriers have to ride the shortest distance possible each time. To enable the order delivery the Go Food App provides a chat function to communicate directly with order dispatchers to discuss possible issues. The legal ground for this purpose is the performance of our contract with you. Your GPS location is processed during your active shift or 30 minutes pre-shift if you actively activate your Go Food app early. As soon as you actively end your shift or start a pause (stop/pause button in the app) your GPS location will no longer be processed. Your GPS location is relayed to us at 15 second intervals. Motion data are processed via the App by default but will not be registered or used by us.

3. Food Tracker

Your live GPS location, together with your first name, is relayed to the customer during the delivery of the order. We call this the Food Tracker. This Food Tracker enables customers to easily check the status of their order, and allows them to identify your live location for the duration of your delivery (with consumers able to track your live location once you have collected their order). The legal ground for this purpose is the legitimate interest of LAC.

4. Support questions

The App allows you to ask support questions related to the App or your job. LAC will use this data to provide you with the necessary support. The legal ground for this purpose is the performance of our contract with you.

5. App Analytics

Personal data that is processed within the app is also used by us for analytical purposes and to improve the app and delivery process. Analytics data will be anonymized as much as possible and will never be used for purposes other than the improvement of the App and processes. The legal basis for this processing of personal data, as defined in the GDPR, is the legitimate interest of LAC unless your consent is necessary according to the applicable law.

6. Performance improvement and evaluation

If you are an employee of LAC or working as a Driver but employed by a third-party employer, LAC will also use your personal data to improve the Driver performance on both a global and individual level. The following data is gained via the Go Food App, Salesforce, Shift planning tool, for this purpose:

Driver's data on Salesforce, like first name, last name, phone number, email address, contract type, recorded notes from previous evaluations, etc
Orders delivered
Timestamps of order milestones (acceptance, pickup, drop-off)
Planned availability and worked shift data (planned and worked hours, login and logout times, shift cancellations and unexcused absences)
Performance Entries' raised by Live Ops Agents during the shift to flag incidents to the Driver's manager

7. Usage of Users’ Image Collection

The data gained through the Go Food App together with your employment data will be used for your individual performance evaluation. Your evaluation will always involve the judgement of the HUB- and/or City Coordinators and will never be based solely on the gained data or on automated decisions made based on this data.

Our use of tracking technologies

All of our uses of your data make use of tracking technologies on your device. Mobile users can often refuse tracking or reset their device identifiers (which will reset any prior tracking history) through the settings menus on their device. Please note that if you turn off the tracking settings on your phone, the App will not work properly, and your phone will prompt you to switch the location settings back on. We really need your GPS location to provide you with App’s core services and turning this off means that the App cannot notify you of delivery opportunities, which will impact your ability to make money and may be contrary to the terms of your employment.

We use cookies and other techniques to improve and personalize your experience and ads together with third parties.

Additional purposes

We will only use your personal data for the purposes described above, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we want to use the data for a different purpose, we will take appropriate measures to inform you, consistent with the significance of the changes we make. Please note that we may process your personal information without your knowledge or consent, in compliance with the above rules, where required by applicable data protection law.

Automated decision-making and profiling

For the purposes described above we may use automated decision-making and profiling. Automated decision-making takes place when an electronic system uses personal information to make a decision without human intervention. In limited circumstances, with your explicit written consent where required by applicable data protection law and where appropriate measures are in place to safeguard your rights, we will use automated decision-making. We for example use automated decision-making to select the orders that will cost you the least amount of time to deliver as a Courier. These automated decisions are always under control of a natural person.

You will not be subject to decisions that will have a significant impact on you based solely on automated decision-making, unless we have a lawful basis for doing so and we have notified you. When such automated decision-making and/or profiling leads to a negative decision about you, and you do not agree with it, you can contact us via our email. We will then proceed to reassess the situation.

How long we store personal data for

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, tax, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. In some circumstances we may anonymize your personal data so that it can no longer be associated with you, in which case we may use such information without further notice to you.

If you have any questions on the way we retain your personal data you can contact us via Email (info@lacgloballimited.com).

Sharing with customers and restaurants

When using the Go Food App during the delivery of an order, both the restaurant and the customer will be able to see your first name and your location while you are on delivery. Your personal data will only be shared with the customer and restaurant during the delivery of the order and will no longer be available once the order has been delivered.

We use cookies and other techniques to improve and personalize your experience and ads together with third parties.

Sharing with others

We will only disclose your personal data to third parties if necessary for the purposes described above. In addition, we may also disclose your data to law enforcement agencies, competent government authorities and other third parties where we believe we are required to do so by applicable law or regulation (including a court order), or where we believe disclosure is necessary to exercise, establish or defend legal rights or to protect the vital interests of any person. We may also disclose your data to any company or prospective buyer of all or substantially all of our assets in connection with any potential sale, restructuring or transfer of those assets.

Your personal data may be shared with the following parties:

LAC’s affiliates, subsidiaries and/or group companies of LAC
Software providers
Implementation partners
Professional advisors
Law enforcement, regulatory bodies and/or government agencies
Any other party provided that you have given your consent to the disclosure

Whenever we use third-parties to process personal data, we take appropriate measures pursuant to the applicable data protection law to guarantee the same level of protection and confidentiality of your personal data.

Where your data gets sent

We may transfer your personal data outside of the European Economic Area (EEA). This may include transferring it to or accessing it from other jurisdictions, including jurisdictions that may not provide a level of protection equivalent to the EU data protection laws. Where we transfer personal data outside the EEA we will take into account any applicable statutory obligations relevant to personal data transfers and, where there is no European Commission (EC) adequacy decision in place, we will rely on appropriate safeguards, including EC approved standard contractual clauses. We have implemented similar appropriate safeguards with our third party service providers and further data can be provided upon request.

Personal data rights, questions or complaints inform you that, with regard to the personal data, you can exercise the rights provided for by applicable data protection laws, which include:

The right to be informed: Obtain information about our collection and use of your personal data.
The right to access: Get access to the personal data we hold about you, gain information on how your personal data is being processed by us and under certain conditions obtain a copy of your personal data undergoing processing.
The right to verify the accuracy of your personal data: Request rectification if any of your personal data held by us is inaccurate, incomplete or requires an update.
The right to be forgotten: Under certain circumstances you have the right to ask us to delete or otherwise dispose of any of your personal data that we hold.
The right to restrict the processing of your personal data: If the requirements are met we use cookies and other techniques to improve and personalize your experience and ads together with third parties.
The right to restrict (i.e. prevent) the processing of your personal data: If the requirements are met, we will not process your personal data for any purpose other than storing it.
The right to object to us using your personal data for a particular purpose(s): We will stop processing your personal data upon your request if we process your personal data on another legal basis than consent.
The right to withdraw consent: If we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time. Your request will not prejudice the lawfulness of the processing based on the consent given prior to the withdrawal.
The right to data portability: If you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data in a structured, commonly used and machine-readable format (if technically feasible) to re-use with another service or business in many cases.

Rights relating to automated decision-making and profiling

Lodge a complaint: You have the right to bring a claim before your competent data protection authority. We would welcome the opportunity to resolve your concerns ourselves, however, so please contact us first.

To exercise your rights please contact us via email

Please keep in mind that email communications are not always secure. Therefore, please do not include sensitive information in your emails to us. We will do our best to address your request in time and free of charge, except where it would require a disproportionate effort. In certain cases, we may ask you to verify your identity before we can act on your request. It is important that your personal data is kept accurate and up-to-date. If any of the personal data we hold about you changes, please keep us informed as long as we have that data. If you share with us data of other people, it is your responsibility to collect such data in compliance with local legal requirements. For instance, you should inform such other people, whose data you provide to us, about the content of this Statement and obtain their prior consent. If you have any other questions or complaints about the processing of your personal data, we will be happy to talk to you. We would also like to hear from you if you have tips or suggestions on how to improve our privacy policy. For more information about our use of your personal data or exercising your rights as outlined above, please contact our Group Data Protection Office via our email or the contact details set out below.

Security

Updates to this privacy statement

How to contact us

LAC Global Data Protection Officer/ Privacy Correspondant -

LAC Global UG,

Marktstr. 41

42369 Wuppertal

Germany

LAC Global Limited

45 Kipling Avenue

RM18 8HF

Tilbury

United Kingdom

LAC Global Limited

134 Westland BLVD

Westlegon - Accra

Ghana